Petco at 5550 Whittlesey Boulevard #100 in Columbus, Georgia

Customer Reviews about Petco

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  I took my 3 dogs into the grooming salon in Petco today to have them groomed. We just moved here from out of state so this was my first time trying them out. First off when you come to pick your pets up they give you a ticket to take to the counter inside petco to pay. I find this strange because you don't even get to see your pets or what you are paying for beforehand. I started looking at the ticket and see an extra $15 charge for each dog. The $15 charge was for a comb out and scissor trim!!! Shouldn't that be included in a full grooming price which I was also being charged for?!?! I thought maybe it was a mistake so I asked the guy who was checking me out. He said they charged everyone for that service. I couldn't even believe it! Why not just include it in the full groom price? It seems like it's just a way to upcharge your customers. I thought to myself well there goes your tips! When I got back to the groomers I presented them with my receipt and they brought my dogs out. I was immediately disappointed when I saw one of my dogs which I asked to have a bichon frise hair cut. I was even charged extra for that haircut! She looks nothing like a bichon Frise or even a poodle which is what she is mixed with. She looked terrible! What little hair was left on top of her head was all uneven. The lady then informed me that she had cut one of her legs. I understand that can happen sometimes but I was just upset with everything so I leashed them up and left. After getting them home I was inspecting the $172.00 job I just paid for only to be more disappointed. They didn't smell like a fresh bath. I assume they put some kind of perfume on to make them smell better but they don't feel or smell clean. I discovered they missed the hair in the arm pits of two of my dogs. Long hairs were sticking out from their paws. Their legs were uneven and their toenails were jagged. They didn't even clean their ears. I called the manager and told her I was very unhappy. She said if I came back she would refund the $15 charges. She was extremely nice and did get some of my money back, but I still paid a little over $120 dollars for a mediocre job at best. I definitely will not have my dogs groomed there again!
  August 06, 2017

  by Nin Critts

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